Character Care
Telehealth Consent Form

Psychological and Counselling Service

This form is to be used in addition to our standard consent form.

Background and Services – Telehealth

Character Care uses Cliniko to deliver our Telehealth services. Cliniko is a private company that is separate and outside of  Character Care. You can obtain information about Cliniko and its privacy policy here:


As is our usual process (i.e., outlined in our Client Consent and Service Agreement) we will treat your information with respect  and in confidence. We will not record the sessions nor share material from the Cliniko sessions without your consent (unless due  to reasons outlined in confidentiality). We also ask that you do not record the sessions. You will receive a link to join your video  call via email in your usual Appointment Reminder emails. You are not required to download or install an app to conduct Cliniko  sessions.

Telehealth services utilise interactive cloud based systems that involve sharing of audio, video or other data communication online  (outside of our practice).

Our therapists make the commitment to undertake telehealth consultations in a private setting. We recommend that you also  find a private setting. It is important that steps are made by you to protect your information.


Please minimize distractions during your session. This may include not playing games (unless with your therapist), sending  messages or doing other activities. Treat this like your usual face-to-face sessions and your psychologist/counsellor will do the  same.

Safety & Confidentiality

In the event that your psychologist/counsellor is concerned about your safety or the safety of others, the usual limitations to  confidentiality (as outlined in our Client Consent and Service Agreement) apply.

Data Transfer & Usage

Please check that you have enough data to undertake the conference calls. Character Care will not cover the cost of the data usage  for these calls. Character Care also does not take responsibility for any disruptions to your call due to poor internet connection.  We will make all reasonable efforts to make sure we use reliable internet connections when undertaking our sessions, however,  as the internet can be unreliable, we are unable to promise uninterrupted sessions.

Session Payments

Payments are required in advance for all Telehealth appointments, unless they are Third Party payments, such as  Employee Assistance Program, Workcover, Insurance, NDIS or otherwise agreed. As outlined in our Client Consent and Service  Agreement, we do not offer accounts.

Cancellations or Non Attendance/No Shows

Our usual Cancellation Policy applies. We require 24 hours notice to cancel/reschedule your session to avoid being charged the  FULL fee. Please refer to our Client Consent and Service Agreement for full disclosure.