How to Refer - Character Care
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How to Refer

Below are details outlining the process of referrals for our services.



If you wish to book a consultation with one of our psychologists, you can simply call our administrative team to make an appointment. If you have a mental health plan, you are potentially eligible for rebates through medicare and will require a doctor’s referral.

Doctor’s can fax their referrals to us on 07 3700 6603 or email


However, you do not necessarily need a referral to book an appointment with our psychology team.


Psychology services are partially covered under insurance policies. Each insurance company has their own policy and coverage rates for psychology consultations. Please contact your provider to gain an understanding of your coverage for psychology services.



Our counselling services require no referral system. We often receive referrals from schools who have experienced our Character Builders service. Our Character Care multiple session program is tailored for group, individual, and interactive experiences. If you wish to inquire further about our program, please make contact with our office. Individual and family consultations are also available.


Private Health Insurance


Under certain Private Health Insurance policies and packages, you may be eligible to have your insurance company cover portions of  therapy, both Psychology and Counselling. For psychology services, please check with your provider to see illegibility for coverage.


For counselling coverage the following providers support you for therapy, under certain packages agreed between you and your provider*. Our counsellors are recognized providers for the following private health insurance agencies:

  • Medibank Private
  • Doctor’s Health Fund
  • Police Health Fund

*please check with with your agency prior to booking, as not all services provided by Character Care are covered with each insurer.


National Disability Insurance Scheme


Character Care is a registered provider under the National Disability Insurance Scheme providing therapeutic services within our community. Our psychologists and counsellors have extensive experience working with people with disability, whom are qualified and recognized by the NDIA.


In order to access our services through the NDIS, you must be an eligible participant of the scheme with allocated funding to the following services:

  • Early Childhood Supports (either counselling or psychology)
  • Therapeutic Supports (either counselling or psychology)
  • Behavior Support (psychology)


If you have been approved for these supports under your NDIA plan, please give us a call where will discuss options to provide the most sessions for your funding.

Contact Us Today

Have a question? Please don't hesitate to contact us and we'll get right back to you.